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Refund and Returns Policy
Overview
Jewelry Return Policy:
Eligibility: Items must be returned within 28 days (about 4 half weeks) of purchase with proof of purchase for a full refund or exchange. Products bought at discounted prices or on sale are not eligible for return. Please contact the helpline or send an email stating the reason for returning and evidence (order ID and receipt) of purchase. It would be processed within 24 hours.
Condition: Jewelry must be in its original condition with all tags and packaging intact. Any items showing signs of wear, damage, or alteration will not be accepted for return.
Refunds: Refunds will be issued to the original payment method within 5-7 business days after the returned item is received and inspected.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method for returns.
Exceptions: Management reserves the right to refuse returns that do not comply with this policy or are deemed fraudulent.
Exchanges: Exchanges for a different size, style, or product of equal or lesser value are subject to availability. If the desired item is unavailable, a refund will be issued.
Need help?
Contact us at admin@rumlayers.com for questions related to refunds and returns.